General Questions

General Questions

Except in the case of manufacturing defects, we are unable to accept returns on custom order items. Please check your order for defects immediately upon arrival, as there are absolutely no returns after 30 days from receipt of order. In the event that you receive defective merchandise, please contact us immediately and we will work to resolve the issue.

Orders with imprint errors or incorrect products will be reproduced free of charge, unless the defect is a consequence of poor quality artwork and we’ve advised you before production of the artwork issue. We will also arrange for pickup of the misprinted items at no cost to you.

A full credit or refund will not be given on goods ordered in excess of your requirements. If you have ordered the wrong thing we will give you a refund provided the goods are still in their original packaging, undamaged and returned to us within 14 days of the invoice date. We reserve the right to charge a 10% restocking fee. Freight charged on the outgoing order will not be refunded.

If returning goods under any condition you must contact our office to obtain a goods return credit request, which must accompany the goods being returned.

After your order and artwork has been approved, we submit it to the factory for printing. We understand that occasionally a situation may arise where a change needs to be made after art approval. Should this occur, we will do our best to notify the factory of the change before production begins. You may incur setup fees if your merchandise has entered the production process. Unfortunately, we are unable to cancel or change your order once production has begun. Should you no longer require your ordered materials after production, you will be liable for the full cost of the items.

If you would like an exact colour match please include desired colours in PMS form rather than CMYK or RGB. All artwork without exact PMS colours will be matched as closely as possible but exact colour matching is not guaranteed. Extra charges may apply for PMS colour matching. If no specific colours are specified stock ink colours will be used at no additional charge.

Full colour lanyard printing is achieved by using heat transfer sublimation. High quality photographic detail is achieved, but absolute colour accuracy cannot be guaranteed.

For the best results we require a vector file. The resolution should be at least 300 dpi. Vector files are created in programs such as Corel Draw and Adobe Illustrator. All text should be converted to outlines as we may not have the fonts you’ve used.

Unprinted stock lanyards are generally dispatched on the same day – you need to order before 12pm. Our standard dispatch time for 1000 lanyards or less printed in Australia is 10 working days. Overseas orders take approximately 2.5 weeks subject to quantity. Rush Orders can be arranged for a fee.

Yes, but orders over 500 units are free of artwork charges.

Screen-printed lanyards are printed one colour at a time. Multiple colours can be printed but are best restricted to 3 colours. Full colour is unavailable. Screen printing works best when the print colour and the fabric colour have a high contrast; for example, black on white.

Sublimation creates full colour photographic quality prints and is printed digitally using specific inks designed for sublimation printers onto special coated sublimation paper.

Under high heat (about 220˚C) and intense pressure from an industrial heat press for 1-2 minutes, the printed paper is transferred into (not ONTO) the polyester lanyard fabric. In technical terms, what happens is the top layer of the polyester fabric converts into a gas, allowing the inks to penetrate into the fabric. Once the heat and pressure is released, the gas is converted back to a solid fabric with the print permanently embedded within the fabric. It won’t fade, peel, or crack. In fact, it feels like it’s part of the garment.

Low volume orders are best dealt with using sublimation. Orders of 50 printed lanyards are usually sublimated. Because the process is digital, we keep your artwork on file so repeat orders are easy.